FAQs – Page 2 – TECUMfinance

Q: How long does the credit check take?

For enquiries < € 10,000 max. 30 minutes. Over € 10,000 it is usually max. 24 hours.

Q: I have received the contract documents by e-mail. What do I do now?

After reviewing and checking the contract documents, proceed as follows: For contracts in paper form, email us a signed version in advance so that we can check everything, then inform the retailer that they can order any goods which may not yet be available. You then send us the original contracts.

Q: Who orders from the retailer?

We do. As soon as we have received your complete documentation, we give the supplier a 'green light' to deliver your equipment.

Q: Can I terminate my contract early?

Yes, at any time. The equipment becomes your property upon payment of all outstanding instalments.

Q: Do I need an insurance policy?

Our very clear recommendation is that yes, you should have one. Your insurance should cover the full value of your purchase and last for the entire term of your financing. If you need support here, we can help you with a partner.

Q: When things get tight

It can always happen that you run out of money and are unable to make the monthly instalments. In this case, inform us in good time – if possible – so that we can find a solution, together with the partner bank.